Starling Travel

May 28, 2009

Kev/Null Has a Bad Experience With Virgin America

Filed under: Travel — Laura Moncur @ 2:38 pm

Kevin has had a frustrating experience with the Virgin America website. He was trying to book a flight, ended up getting charge for TWO flights and they still want to charge him for the extra seat.

The most frustrating part of this entire episode is how it feels like we’ve been blamed and then penalized for an error on their part. All the good will garnered through their savvy multi-million dollar marketing, fancy mood lighting and in-air WiFi was washed away because of one website error they wouldn’t take responsibility for.

Virgin is supposed to be the coolest and hippest way to fly with their electrical ports and Internet access, but one bad experience with their buggy reservation website killed all of it.

Bad form, Virgin America, bad form.

No Comments »

No comments yet.

RSS feed for comments on this post.

Leave a comment


Powered by WordPress
(c) 2005-2017 Michael Moncur, Laura Moncur, and Starling Studios